Privacy Policy

1. Information We Collect

We collect information directly from you, automatically through your use of the Service, and from third-party sources.

A. Information Provided by You

• Account Data (2): Name, email address, phone number, and a secure password.
• Property Owner Data (3): Listing photos, detailed property descriptions, rental rates, and payment information for ILN commission payouts.
• Homeseeker Data (4): Search preferences (e.g., budget, size, location), viewing history, and messages sent to Property Owners.

B. Data Collected for Services

When you request a service through our platform, we collect:

• Location Data (2): Precise or approximate geolocation data from your device to facilitate service delivery and calculate fees. We collect precise location data only during the active period of a service request.
• Transaction Data (3): Details of the service requested, the cost, the date and time, and relevant service information.
• Communication Data (4): Information exchanged between users through the app.
• Device and Usage Data: Information about the device you use (OS version, device model) and how you interact with the app (crash logs, timestamps).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service (2): To display properties, manage your account, and enable communication between Homeseekers and Property Owners.
• To Facilitate Services (3): We use your precise location, name, and contact information to efficiently match you with available services and to calculate fees.
• Safety and Security (4): To prevent fraud and ensure the safety of users.
• Improvement: To analyze usage trends, fix bugs, and improve the app's functionality and user experience.
• Payments: To process commissions and handle payment transfers.

3. How We Share Your Information

We do not sell your personal data. We only share information as necessary to provide the service you requested:

A. Sharing for Service Delivery

When you request a service, we must share necessary information with the service provider to complete the transaction. This includes:

• Your Name and Contact Number (2) (for the service provider to communicate with you).
• Your Location Information (3).
• Service Details (4) (e.g., appointment time, service requirements).

B. Sharing with Property Owners

Homeseeker data (name, phone number, or email) is shared with the Property Owner only when you initiate contact regarding a specific listing, allowing them to follow up on a lead.

C. Analytics and Advertising

We share non-identifying, aggregated data with analytics providers to help us understand app usage. We may also share identifiers (like an encrypted device ID) with third-party advertising partners for the purpose of serving you personalized advertisements on other platforms.

D. Legal Compliance and Other Parties

We may disclose your information if legally required to do so by local law or regulatory authorities.

4. Your Choices and Data Security

4.1 Location Information (2): You can enable or disable the collection of location information through your device settings. However, disabling location tracking will prevent you from using the ILN service for viewings or transport.

4.2 Security (3): We implement security measures to protect your information, including the use of encryption (e.g., SSL/TLS) to protect data transmitted between your device and our servers. However, remember that no method of transmission over the Internet or electronic storage is 100% secure.

4.3 Your Rights (4): Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. You can exercise your right to opt out of the sharing of your data for targeted advertising by contacting us.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services and maintain our records. We will retain ILN Transaction Data for up to one year after the service is completed for safety and payment reconciliation.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the methods provided on the app.